FAQs

Q: How do you ship orders?
A: We partner with multiple courier services to ship your order. This allows us to select the best carrier based on your location for optimal speed and safe delivery.

 

Q: What is the shipping cost?
A: Enjoy free shipping on all orders over US$68.88 (excluding Free Products). Orders below this amount have a flat shipping fee of US$6.

 

Q: How long will delivery take?
A: Delivery times vary by location. Typically, orders shipped within the US arrive in 10-15 business days, while international orders take 10-20 business days.

 

Q: When will my tracking information appear?
A: After you receive your tracking number/ID, tracking events usually become visible within 48-72 hours. This slight delay occurs as the courier service updates the order status in their system.

 

Q: Why can't I track my order on your website?
A: Tracking information may take 2-5 days to display after the initial update. When you first enter your tracking number, it might take a few minutes to retrieve data from the carrier. If information isn't available, please try again later.

 

Q: Why hasn't my shipment status changed?
A: Your shipment might be delayed due to factors like weather incidents, customs processing, or carrier backlogs. Please note that tracking updates may sometimes appear after your package has been delivered.